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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Randy Pratico

February 11, 2026

5  out of  5
rating by Randy Pratico
"With the way things are today I am wary about conducting business online. I dealt with William and Sara and they were so accommodating and fantastic to work with. It was nice to actually nice talk to people on the phone that were so knowledgeable. Our 4 insurances presently cost $5100/ yr. From Geico. State Farm’s quote is $2400. Best service and best price. You won’t go wrong!"
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Orion Dolan

February 6, 2026

5  out of  5
rating by Orion Dolan
"Very helpful and easy to work with!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent William Crandall’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Rochester ."
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Concetta Delano

February 5, 2026

5  out of  5
rating by Concetta Delano
"Cameron was able to help me with my auto, bike and homeowners insurance. He not only got me better rates, but better coverage as well. I’m so grateful 🤗"
We responded:
"Concetta, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent William Crandall’s Team here in our Rochester office. "
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Gerard Seligman

February 4, 2026

5  out of  5
rating by Gerard Seligman
"Cameron was extremely helpful and answered all of our questions."
We responded:
"Wow, thank you for the 5-star review, Gerard! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Bob Colburn

February 4, 2026

5  out of  5
rating by Bob Colburn
"Sara was great to work with and got me a better price for my auto insurance"
We responded:
"We are grateful for your 5-star review, Bob! Thanks for taking a moment to share your positive rating of State Farm Agent William Crandall’s Team here in Rochester . "
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Wiley

February 3, 2026

5  out of  5
rating by Wiley
"When I first called I was very stressed from dealing with other company’s and there ridiculous prices. Sarah made things so easy and the price was basically half of the others I called. And William as well made things very easy and comforting to talk to. Thank you both Sarah and William for everything!!!"
We responded:
"Wiley, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent William Crandall’s Team—we are always here to help!"
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Frank

January 7, 2026

5  out of  5
rating by Frank
"Cut my payment and half and gave me better coverage 😊"
We responded:
"Glad we were able to save you so much and get you better coverage! Thanks for sharing. Welcome to the Will Crandall State Farm Fam! "
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Madison Tinney

January 5, 2026

5  out of  5
rating by Madison Tinney
"Will was very helpful in setting up my homeowner's insurance and made it a seamless, easy process. After starting an online quote, I decided to call his office instead and I'm glad I did! He explained all my options very clearly and made this an easy choice. I'm getting the best coverage for the best rate!"
We responded:
"Thank you for sharing this Madison! Welcome to the Will Crandall State Farm Family!! "
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Jenna Garrison

December 11, 2025

5  out of  5
rating by Jenna Garrison
"Sara made it so easy to switch from our old insurance carrier and saved us $2000 a year!"
We responded:
"Hi Jenna, happy to heat that we saved you so much money!! Welcome to the Will Crandall State Farm Fam!!"
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Sarah Ciccarelli

December 11, 2025

5  out of  5
rating by Sarah Ciccarelli
"I worked with Sara Qureshi and thought she was absolutely fantastic! She got me the best deal on my auto insurance out of numerous other companies, and she is so real and a genuine pleasure to talk to. She responds in a timely manner, and she's very thorough, attentive, and smart about highlighting the most key information to set you up for success. I 100% would recommend her through State Farm for any of your auto insurance needs and am grateful to have had her help. Thanks Sara!"
We responded:
"Hi Sarah, thank you for the feedback on your experience with our office. Welcome to the Will Crandall State Farm Fam!!"
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Mary Gentes

December 10, 2025

5  out of  5
rating by Mary Gentes
"Sarah was great to deal with. She was very patient with all our questions and answered them quickly for us."
We responded:
"Thank you for the review Mary! Glad to hear Sara did such a good job for you. Welcome to the Will Crandall State Farm Fam!"
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Debi Hillier

December 9, 2025

5  out of  5
rating by Debi Hillier
"I am a new customer and new to VT. I would highly recommend this agency. Sarah and William couldn't have been more helpful setting me up with exactly what was appropriate for my needs 👍👍"
We responded:
"Hi Debi, Thank you for sharing this! Hope you and the fam have a Merry Christmas! Welcome to the Will Crandall State Farm Fam!!"
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Beatrice Gratz

November 19, 2025

5  out of  5
rating by Beatrice Gratz
"Just getting started with them, Cameron and William were both very helpful. Walkthrough the process was thorough as were all answers to questions. I look forward to working with this crew in the future."
We responded:
"Hi Beatrice! It was a pleasure chatting with you yesterday and we also look forward to working with you as well. Welcome to Rochester and the Will Crandall State Farm Fam! "
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C. Barksdale

November 14, 2025

5  out of  5
rating by C. Barksdale
"Very professional, provided all details and answered all my questions. A pleasure to work with."
We responded:
"Hey Calvin, it was a pleasure working with you as well! I was shocked to see how expensive your old car insurance was, I'm glad we were able to save you so much money!! Welcome to the Will Crandall State Farm Family!! "
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Joe Flaherty

November 11, 2025

5  out of  5
rating by Joe Flaherty
"William was very helpful and made the switch super easy"
We responded:
"Hi Joe, thanks for leaving us a review! It was great chatting with you. I'm glad we were able to save you some money on your homeowners and auto insurance and make the process easy for you! Welcome to the Will Crandall State Farm Fam!!"
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Jason Troske

November 5, 2025

5  out of  5
rating by Jason Troske
"Will was wonderful to work with and made getting homeowners insurance a very easy process"
We responded:
"Hey Jason, thank you for the shout out! Happy everything went so smooth. Welcome to the Will Crandall State Farm Fam!!"
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Jeannette Dupee

October 31, 2025

5  out of  5
rating by Jeannette Dupee
"They r very thora gave me lots of options on discounts was very pleasent to talk to"
We responded:
"Hi Jeanette! I was happy to hear we were able to save you so much money on your car insurance! Welcome to the Will Crandall State Farm Family!!"
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Jasmine Butts

October 24, 2025

5  out of  5
rating by Jasmine Butts
"sara was a great help and i’m happy i choose state farm !!!"
We responded:
"Hi Jasmine, thank you for the feedback. Sara does a fantastic job. I'm happy we were able to help save you so much money on your auto insurance. Welcome to the Will Crandall State Farm Family!! "
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Kelly Grimaldi

October 15, 2025

5  out of  5
rating by Kelly Grimaldi
"William is very knowledgeable and helpful! I was over insured on something and he suggested that I reduce coverage as it wasn’t necessary. He explained all options and advised us about available discounts. I’m referring the rest of my family to him! He is helping me to save a lot of money yet still have good coverage."
We responded:
"Hey Kelly, Thank you for the review! It has been such a pleasure to work with you and your family. We are so happy that we were able to help you guys save some money on your car insurance! Welcome to the Will Crandall State Farm Family!! "
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Jennifer Lee Blair

October 9, 2025

5  out of  5
rating by Jennifer Lee Blair
"William was an absolute Rockstar and all around genuinely great person to work with. I am so grateful to have found him and have him take the reins from nightmare Progressive! Great job and great guy! :)"
We responded:
"Hi Jennifer, thank you so much for the amazing review and compliments! We are happy to have you as a customer. Welcome to the Will Crandall State Farm Family!! "
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Omar jimene

October 3, 2025

5  out of  5
rating by Omar jimene
"Great service and communication with sara Quresshi excellent"
We responded:
"Hi Omar, thank you for leavings us a review! Welcome to the Will Crandall State Farm Family!!"
Profile photo of Jacob Cerdan-White

Jacob Cerdan-White

September 25, 2025

5  out of  5
rating by Jacob Cerdan-White
"I would suggest to anyone who needs car insurance to car insurance to contact Sara from state farm she was very helpful and help save me a lot of money through discounts and other things as well as being very detailed and informative on certain insurance policies and ways that fits me best as a driver, So thank you again."
We responded:
"Hey Jacob, thank you for leaving us that feedback and sharing your experience! Welcome to the Will Crandall State Farm Family!!"
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Cory Bedard

September 19, 2025

5  out of  5
rating by Cory Bedard
"Was a very fast interaction and professional thanks state farm"
We responded:
"Hey Cory, thanks for the feedback! Happy we were able to save you some money on your car insurance. Welcome to the Will Crandall State Farm Family!!"
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Lorraine Brown-Veilleux

September 19, 2025

5  out of  5
rating by Lorraine Brown-Veilleux
"Will was awesome! This by far was the easiest and fastest time I’ve ever gotten insurance! Will made the experience simple, understandable and I appreciated his honesty. I don’t think I’ll ever have a reason to switch insurance companies! Thank you so much to Will & State Farm!!!"
We responded:
"Hi Lorraine, thank you for the great review! I'm glad everything went well for you and happy to have you as a customer! Welcome to the Will Crandall State Farm Family!!"
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Elijah Martinez

September 19, 2025

5  out of  5
rating by Elijah Martinez
"⭐️⭐️⭐️⭐️⭐️ 5-Star Review for William @ State Farm William was great! This was my first time setting up car insurance, and he made the process easy and stress-free. He took his time explaining every detail—how insurance works, what my coverage options were, and what to expect moving forward. He even helped me compare quotes I had from other companies and made sure I fully understood the differences. He was very thorough, patient, and approachable throughout the entire process. Beyond the competitive rates, it was William’s outstanding customer service that made me choose State Farm. Highly recommend working with him if you’re new to insurance or just want someone who truly cares about helping you!"
We responded:
"Hey Elijah, thank you for you detailed review!! Happy to have you as a customer! "